Torino watched as a young mother shop at the Southside supermarket with a four-year-old girl. As they approached the sweet section the little girl asked for some candy and her mother told her, “No”. The little girl immediately began to whine and fuss. The mother said softly, “Now Diana, our shopping is going well, don’t be upset…we’ll soon be out of here.”
They came to the back wall where the ice cream is shelved and the little girl began to ask for another treat. When told she couldn’t have one she began to cry. The mother said gently, “There, there, Diana, don’t cry. Only two more aisles to go and then we’ll be at the check-out”.
When they got to the checkout, where Blair Ball was warmly smiling, the little girl immediately began to demand sweets next to the checkout. Finally she threw a tantrum when her mother would not let her have any sweets. The mother said “Diana, we’ll be through this queue in two minutes and then we can go home and have lunch and a nap.”
Torino stopped the woman to compliment her on her child management.
“I couldn’t help admiring how patient you were with little Diana.” Torino said.
The mother turned and replied, “Oh, no, I’m Diana. My little girl’s name is Daisy.”