Step behind the counter at McDonald’s and you enter a different world… a world of efficiency, rigorous attention to hygiene and the ever-present hope that a bus — or two — will arrive at the same time.
“It’s always like this — panic/calm, panic/calm, panic/calm,” said Opening Shift Manager Sandy Simpson as I watched her whip together a Big Mac for a hungry customer. “My favourite time is when you get a couple of buses come in. Then the lobby’s full and there’s lots of action. That’s great!”
Even when at their busiest, staff at the restaurant work to maintain their poise and good spirits. That’s tougher than it sounds. The restaurant tries to get people their orders with about a minute at the front counter and within three minutes if the customer is in his or her car in the drive-through lane. But a glitch such as a software or mechanical problem or a shortage of staff can play havoc with those times and occasionally customers crank at them.
This past Wednesday though there was none of that. Everything seemed to be proceeding smoothly. Good thing as it was McHappy Day when franchise owners Kevin and Cathy Blakely invite local bigwigs such as the mayor and councillors and other not-so-bigwigs like CPR Police Service Sgt. Larry Parsons to come in and help raise money for a local charity. Trees for Tots was the beneficiary this year and Kevin said they were able to raise $3011.17 for Trees for Tots.
Here are a few photos of some of the regular — and irregular — staff at work: